I was sold a damaged goods
<p>On the 02 of May 2017 i bought a printed cold shoulder shirt which costesd R240...so when i fitted it ....it seemed fined and was happy...saved the shirt for an occassion...then when i wanted to wear it with my pant...then it seemed big...on the 20th of may 2017 when i returned it (edendale mall identity)they found it to be torn where they normally put the white thing"alarm"when i bought the shirt i didnt realise that it was torn... they told me that they can not take a torn shirt back...yet they sold it to me torn,just that no one was examining it when it was being sold...im not happy with the service and im going to concel my account with them after this encounter...</p>
Upon receipt of your post we immediately liaised with the Store Manager in this regard.
We were informed that the Store Manager has assessed the garment and was unable to confirm if the defect was as a result of a manufacturing fault. As the Store Manager was not able to make a decision in-store, the garment has been sent to our Quality Assurance Department at our Head Office for further assessment. We are further committed to provide you with feedback once the assessment has been concluded.
Should you in the interim have any further comments or suggestions, please feel free to contact us should you have any further queries or suggestions, on *** or e-mail us at ***.
Kind regards,
Truworths Online Team
Upon receipt of your post we immediately liaised with the Store Manager in this regard.
We were informed that the Store Manager has assessed the garment and was unable to confirm if the defect was as a result of a manufacturing fault. As the Store Manager was not able to make a decision in-store, the garment has been sent to our Quality Assurance Department at our Head Office for further assessment. We are further committed to provide you with feedback once the assessment has been concluded.
Should you in the interim have any further comments or suggestions, please feel free to contact us should you have any further queries or suggestions, on *** or e-mail us at ***.
Kind regards,
Truworths Online Team
Upon receipt of your post we immediately liaised with the Store Manager in this regard.
We were informed that the Store Manager has assessed the garment and was unable to confirm if the defect was as a result of a manufacturing fault. As the Store Manager was not able to make a decision in-store, the garment has been sent to our Quality Assurance Department at our Head Office for further assessment. We are further committed to provide you with feedback once the assessment has been concluded.
Should you in the interim have any further comments or suggestions, please feel free to contact us should you have any further queries or suggestions, on *** or e-mail us at ***.
Kind regards,
Truworths Online Team
Upon receipt of your post we immediately liaised with the Store Manager in this regard.
We were informed that the Store Manager has assessed the garment and was unable to confirm if the defect was as a result of a manufacturing fault. As the Store Manager was not able to make a decision in-store, the garment has been sent to our Quality Assurance Department at our Head Office for further assessment. We are further committed to provide you with feedback once the assessment has been concluded.
Should you in the interim have any further comments or suggestions, please feel free to contact us should you have any further queries or suggestions, on *** or e-mail us at ***.
Kind regards,
Truworths Online Team