RL
Regina L
1 reviews | Active since Aug 2020
02 Aug 2020, 11:31
I lost my money and clothes
It seems like its their nature in all identity stores that they treat customers like trash... And its so sad that the head office doesn't do anything about it. Even the management itself, their attitude is terrifying. I had laybye wit identity at mams mall and couldn't get it due to lockdown. I then received their call after I went in there to collect it but there was no electricity. I made an arrangement to collect it again today but I went in there and got treated like trash, the manager by the name of Maria is extremely rude and disrespectful. She told me where to get off and told me to look around the store I'll probably get my items because she is not about to do that for me. I mean the slip is written the codes of the items, it wouldn't have ****ed them to take that slip and check on the system if they still have instead of giving me that hell of an attitude that I must look for my own stuff. Its not my job as a customer. I am not impressed, Infact I am angry. They got my money even the items. They look down on people and I am not about to let this one go. We are paying in identity stores we don't grab things for free
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Replies (4)RL
Regina L's updateReviewer Update
03 Aug 2020, 12:02And they still have a nerve to call me again today on my phone, giving me a better hell of an attitude. Identity mams mall the management is truly ***********, the service is extremely poor
But I am not going to allow a rude manager harass me like that. I can't its just too much. Instead of trying to find a solution to this, she still tells me I lack understanding and should keep my attitude as well in checking. I am extremely angry they better make sure I get my money backand kkeep their clothes because they failed to help me
Otherwise I will take this matter further I haveto
I owe them nothing they have my money! But I didn't get the clothes
POOR SERVICE, ****** AND UNDERMINING THEIR CLIENTS,TTHEY GOT NO SENSE OF RESPECT !!!
But I am not going to allow a rude manager harass me like that. I can't its just too much. Instead of trying to find a solution to this, she still tells me I lack understanding and should keep my attitude as well in checking. I am extremely angry they better make sure I get my money backand kkeep their clothes because they failed to help me
Otherwise I will take this matter further I haveto
I owe them nothing they have my money! But I didn't get the clothes
POOR SERVICE, ****** AND UNDERMINING THEIR CLIENTS,TTHEY GOT NO SENSE OF RESPECT !!!
RL
Regina L's update03 Aug 2020, 12:02
Reviewer Update
And they still have a nerve to call me again today on my phone, giving me a better hell of an attitude. Identity mams mall the management is truly ***********, the service is extremely poor
But I am not going to allow a rude manager harass me like that. I can't its just too much. Instead of trying to find a solution to this, she still tells me I lack understanding and should keep my attitude as well in checking. I am extremely angry they better make sure I get my money backand kkeep their clothes because they failed to help me
Otherwise I will take this matter further I haveto
I owe them nothing they have my money! But I didn't get the clothes
POOR SERVICE, ****** AND UNDERMINING THEIR CLIENTS,TTHEY GOT NO SENSE OF RESPECT !!!
But I am not going to allow a rude manager harass me like that. I can't its just too much. Instead of trying to find a solution to this, she still tells me I lack understanding and should keep my attitude as well in checking. I am extremely angry they better make sure I get my money backand kkeep their clothes because they failed to help me
Otherwise I will take this matter further I haveto
I owe them nothing they have my money! But I didn't get the clothes
POOR SERVICE, ****** AND UNDERMINING THEIR CLIENTS,TTHEY GOT NO SENSE OF RESPECT !!!
Identity's replyOfficial
03 Aug 2020, 14:52Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to investigate. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Subsequent to your post, we can confirm that the relevant Area Manager tried to contact you but was unsuccessful in their attempt.
Upon a thorough investigation, we can confirm that arrangements were made for you to collect your layby on 28 July 2020, which was further extended until 01 August 2020, as a gesture of goodwill. We acknowledge your frustration; unfortunately, your Layby remained uncollected by 01 August 2020 and as a result, was cancelled.
Please note that you are welcome to visit the store to collect your refund.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to investigate. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Subsequent to your post, we can confirm that the relevant Area Manager tried to contact you but was unsuccessful in their attempt.
Upon a thorough investigation, we can confirm that arrangements were made for you to collect your layby on 28 July 2020, which was further extended until 01 August 2020, as a gesture of goodwill. We acknowledge your frustration; unfortunately, your Layby remained uncollected by 01 August 2020 and as a result, was cancelled.
Please note that you are welcome to visit the store to collect your refund.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Identity Online Team
Identity's reply03 Aug 2020, 14:52
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to investigate. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Subsequent to your post, we can confirm that the relevant Area Manager tried to contact you but was unsuccessful in their attempt.
Upon a thorough investigation, we can confirm that arrangements were made for you to collect your layby on 28 July 2020, which was further extended until 01 August 2020, as a gesture of goodwill. We acknowledge your frustration; unfortunately, your Layby remained uncollected by 01 August 2020 and as a result, was cancelled.
Please note that you are welcome to visit the store to collect your refund.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to investigate. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Subsequent to your post, we can confirm that the relevant Area Manager tried to contact you but was unsuccessful in their attempt.
Upon a thorough investigation, we can confirm that arrangements were made for you to collect your layby on 28 July 2020, which was further extended until 01 August 2020, as a gesture of goodwill. We acknowledge your frustration; unfortunately, your Layby remained uncollected by 01 August 2020 and as a result, was cancelled.
Please note that you are welcome to visit the store to collect your refund.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Identity Online Team
RL
Regina L's updateReviewer Update
03 Aug 2020, 15:31It is so unfortunate that I did not put on record our conversations. I got a call and we both agreed that I will come either during the week after work or over the weekend if I don't make it because I am also going to work and might find them closed
If I knew better I would have also recorded that even the conversation I had with the manager when I got to the store. I left because I could not stand their unprofessionalism and disturbing attitude.
I am very disappointed, we can arrange how I get my refund because I am not about to go back there and be treated like trash. Clearly this is how treat people knowing their team will back them up.
Well I did not record anything because I trusted Identity to be more professional and provide the best service
If I knew better I would have also recorded that even the conversation I had with the manager when I got to the store. I left because I could not stand their unprofessionalism and disturbing attitude.
I am very disappointed, we can arrange how I get my refund because I am not about to go back there and be treated like trash. Clearly this is how treat people knowing their team will back them up.
Well I did not record anything because I trusted Identity to be more professional and provide the best service
RL
Regina L's update03 Aug 2020, 15:31
Reviewer Update
It is so unfortunate that I did not put on record our conversations. I got a call and we both agreed that I will come either during the week after work or over the weekend if I don't make it because I am also going to work and might find them closed
If I knew better I would have also recorded that even the conversation I had with the manager when I got to the store. I left because I could not stand their unprofessionalism and disturbing attitude.
I am very disappointed, we can arrange how I get my refund because I am not about to go back there and be treated like trash. Clearly this is how treat people knowing their team will back them up.
Well I did not record anything because I trusted Identity to be more professional and provide the best service
If I knew better I would have also recorded that even the conversation I had with the manager when I got to the store. I left because I could not stand their unprofessionalism and disturbing attitude.
I am very disappointed, we can arrange how I get my refund because I am not about to go back there and be treated like trash. Clearly this is how treat people knowing their team will back them up.
Well I did not record anything because I trusted Identity to be more professional and provide the best service
RL
Regina L's updateReviewer Update
03 Aug 2020, 15:36We choose the store trusting that their standards is high and they are more professional. Otherwise we would rather go to those lower standards stores knowing what to expect atleast we know. Because it seems like the looks are deceiving really
RL
Regina L's update03 Aug 2020, 15:36
Reviewer Update
We choose the store trusting that their standards is high and they are more professional. Otherwise we would rather go to those lower standards stores knowing what to expect atleast we know. Because it seems like the looks are deceiving really