I have paid my Identity account in full

I have paid my Identity account in full. Meaning I do not owe them anything. But for guite some time now, as per the credit rating agencies; I still owe them R640 which is not true. This adverse reflection on my credit record is malicious and need to be removed by IDENTITY itself. The resulting effect is that I can only gets credit from them alone and cannot apply for credit with other providers, as it appears as if iam not paying IDENTITY. This is both ******* and unconstitutional on their part and could face consequences with the credit ombudsman. I would like to warn fellow South Africans to check for the correct reflection of their IDENTITY balances with the credit rating agencies as this will definitely have a negative impact on their creditworthiness. As for new and would be IDENTITY clients, be forewarned of the malicious practices by IDENTITY.