I HAD ENOUGH

I bought a Hoodie there. And the quality was not good. Sent an email on the 23 to lodge a complaint and was told to take it back to the store. I did that, then just when the cashier was about to do my refund. The manager said she can't authorize it. It needs the other manager and I must come back on Friday. I told them straight up that it was ridiculous and left the hoodie. She then took my numbers and until this day she hasn't called me. I then sent another email telling them what happened and until today they didn't bother to call me. The head office also took my number and until today no communication. I even called the head office and they told me about the email THAT THEIR TURNAROUND TIME IS 72 HOURS. IT'S BEEN ALMOST A WEEK AND STILL NOTHING. I STARTED THIS COMPLAINT ON THE 23 JUNE JUST TO REFUND A HOODIE. BUT THEY ARE SENDING ME FROM PILLAR TO POST