TS
Tamsyn S
1 reviews | Active since Jan 2018
15 Jan 2020, 17:33
I felt attacked by a Identities collection department.
The collections team was as rude as can be, The male on the call didnt give me a chance to speak and then when I get a word in says "mam why are you speaking over me" and then continues to tell me "this is not customer service your acc is in arrears" and if I have a issue with it I can tell the store.
I felt ambushed and disrespected. It doesn't give anyone the right to speak to people the way the gentleman spoke to me, whether I'm in arrears or not.
It was absolutely disappointing and disgusting.
this was the number they called from.
***
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Replies (2)0
Replies (2)
Identity's replyOfficial
16 Jan 2020, 08:20We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply16 Jan 2020, 08:20
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's replyOfficial
22 Jan 2020, 08:23 Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors and were advised that they tried contacting you to address your concerns raised but have been unsuccessful in their attempt. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Identity Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors and were advised that they tried contacting you to address your concerns raised but have been unsuccessful in their attempt. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Identity Online Team
Identity's reply22 Jan 2020, 08:23
Official
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors and were advised that they tried contacting you to address your concerns raised but have been unsuccessful in their attempt. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Identity Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors and were advised that they tried contacting you to address your concerns raised but have been unsuccessful in their attempt. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Identity Online Team