mM
mummy M
1 reviews | Active since Jul 2011
23 Jul 2015, 17:12
i dont have an account with you
i just received a call today from an agent who was so rude and laughing in my ears. first of all i dont have an identity account. i am not Ms Msimango that she was reffering to. I am Ms Mangoale. i tried to tell her that she has wong number and she must remove my number from your contact list and she said 'why should we remove your number because you owe us\.. i am not Ms Msimango or whoever that you are looking for
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Identity's replyOfficial
28 Jul 2015, 10:24Hello julietM,
We apologise to you for the erroneous collections communication that was sent to you. We are truly sorry for any inconvenience caused as a result of this matter.
Following our telephonic conversation, we investigated your concerns and established that the mentioned account is currently being handled by Van Deventer Mojapelo (VVM) on behalf of Identity.
As such we liaised with them and they confirm that subsequent to your call to them on 23 July 2015, your request has been actioned, and that your cell phone details are no longer linked to the respective Identity account holder's account. As a result, we verify that you will not receive any communication regarding this customer again.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Lynn
We apologise to you for the erroneous collections communication that was sent to you. We are truly sorry for any inconvenience caused as a result of this matter.
Following our telephonic conversation, we investigated your concerns and established that the mentioned account is currently being handled by Van Deventer Mojapelo (VVM) on behalf of Identity.
As such we liaised with them and they confirm that subsequent to your call to them on 23 July 2015, your request has been actioned, and that your cell phone details are no longer linked to the respective Identity account holder's account. As a result, we verify that you will not receive any communication regarding this customer again.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Lynn
Identity's reply28 Jul 2015, 10:24
Official
Hello julietM,
We apologise to you for the erroneous collections communication that was sent to you. We are truly sorry for any inconvenience caused as a result of this matter.
Following our telephonic conversation, we investigated your concerns and established that the mentioned account is currently being handled by Van Deventer Mojapelo (VVM) on behalf of Identity.
As such we liaised with them and they confirm that subsequent to your call to them on 23 July 2015, your request has been actioned, and that your cell phone details are no longer linked to the respective Identity account holder's account. As a result, we verify that you will not receive any communication regarding this customer again.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Lynn
We apologise to you for the erroneous collections communication that was sent to you. We are truly sorry for any inconvenience caused as a result of this matter.
Following our telephonic conversation, we investigated your concerns and established that the mentioned account is currently being handled by Van Deventer Mojapelo (VVM) on behalf of Identity.
As such we liaised with them and they confirm that subsequent to your call to them on 23 July 2015, your request has been actioned, and that your cell phone details are no longer linked to the respective Identity account holder's account. As a result, we verify that you will not receive any communication regarding this customer again.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Lynn