LP
Lerato P
1 reviews | Active since Nov 2021
20 Nov 2021, 11:44
Humiliated
I am very disappointed about how the security treated us at Identity store at The Workshop in Durban on the 17/11/2021.
My friend and I went there because we wanted to pay however we were not able to pay because we were chased away. We were wearing masks and when we got to the door we used our hand sanitizer because my friend is suffering from allergies, most sanitizers affect her eyes and makes her hands crack hence she always uses her sanitizer.
The security who was not at the door by the time we entered shouted at us and said we must sanitize the hands we explained to him that we sanitized, he said he saw that we did however it is compulsory that we use the sanitizer at the door that is provided or else we are not welcomed to enter the store, we explained that we have allergies however he kept on shouting we then decided to leave as we did not want to cause any problems.
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Replies (3)0
Replies (3)
Identity's replyOfficial
20 Nov 2021, 12:07Hi Lerato,
We wish to thank you for bringing this matter to our attention.
We acknowledge your frustration and immediately escalated your concerns to the relevant Executive Management and COVID compliance team.
We wish to advise that the strict protocols implemented by Identity are in accordance with all the relevant legislation and guidelines as issued by Government. The Regulations and Directions require us to provide hand sanitizer with a 70% alcohol content for the use of customers and staff entering our stores. As we are unable to ensure that a customer’s sanitizer meets this requirement, we, therefore, require all customers to use our in-store sanitizers as we have the relevant documentation from our approved suppliers which confirms that it meets such requirements.
Identity has ensured its strict adherence to these requirements as well as implementing extensive protocols which ensure the safety of both our customers and staff when in our stores. We, therefore, confirm that you were correctly advised the day of your visit. We do however wish to apologize for the manner in which you felt the Management attended to you and hope that on your next visit we can meet or exceed your expectations.
Kind regards,
Identity Online Team
We wish to thank you for bringing this matter to our attention.
We acknowledge your frustration and immediately escalated your concerns to the relevant Executive Management and COVID compliance team.
We wish to advise that the strict protocols implemented by Identity are in accordance with all the relevant legislation and guidelines as issued by Government. The Regulations and Directions require us to provide hand sanitizer with a 70% alcohol content for the use of customers and staff entering our stores. As we are unable to ensure that a customer’s sanitizer meets this requirement, we, therefore, require all customers to use our in-store sanitizers as we have the relevant documentation from our approved suppliers which confirms that it meets such requirements.
Identity has ensured its strict adherence to these requirements as well as implementing extensive protocols which ensure the safety of both our customers and staff when in our stores. We, therefore, confirm that you were correctly advised the day of your visit. We do however wish to apologize for the manner in which you felt the Management attended to you and hope that on your next visit we can meet or exceed your expectations.
Kind regards,
Identity Online Team
Identity's reply20 Nov 2021, 12:07
Official
Hi Lerato,
We wish to thank you for bringing this matter to our attention.
We acknowledge your frustration and immediately escalated your concerns to the relevant Executive Management and COVID compliance team.
We wish to advise that the strict protocols implemented by Identity are in accordance with all the relevant legislation and guidelines as issued by Government. The Regulations and Directions require us to provide hand sanitizer with a 70% alcohol content for the use of customers and staff entering our stores. As we are unable to ensure that a customer’s sanitizer meets this requirement, we, therefore, require all customers to use our in-store sanitizers as we have the relevant documentation from our approved suppliers which confirms that it meets such requirements.
Identity has ensured its strict adherence to these requirements as well as implementing extensive protocols which ensure the safety of both our customers and staff when in our stores. We, therefore, confirm that you were correctly advised the day of your visit. We do however wish to apologize for the manner in which you felt the Management attended to you and hope that on your next visit we can meet or exceed your expectations.
Kind regards,
Identity Online Team
We wish to thank you for bringing this matter to our attention.
We acknowledge your frustration and immediately escalated your concerns to the relevant Executive Management and COVID compliance team.
We wish to advise that the strict protocols implemented by Identity are in accordance with all the relevant legislation and guidelines as issued by Government. The Regulations and Directions require us to provide hand sanitizer with a 70% alcohol content for the use of customers and staff entering our stores. As we are unable to ensure that a customer’s sanitizer meets this requirement, we, therefore, require all customers to use our in-store sanitizers as we have the relevant documentation from our approved suppliers which confirms that it meets such requirements.
Identity has ensured its strict adherence to these requirements as well as implementing extensive protocols which ensure the safety of both our customers and staff when in our stores. We, therefore, confirm that you were correctly advised the day of your visit. We do however wish to apologize for the manner in which you felt the Management attended to you and hope that on your next visit we can meet or exceed your expectations.
Kind regards,
Identity Online Team
LP
Lerato P's updateReviewer Update
20 Nov 2021, 12:49Thank you for your response, however please note that we use a sanitizer that contains 70% alcohol. We tried to show him that however he did not listen to that instead he chased us. Please note that we do understand all 10 rules and regulations of Corona issued by the Government however we cannot use something that affects our health conditions.
LP
Lerato P's update20 Nov 2021, 12:49
Reviewer Update
Thank you for your response, however please note that we use a sanitizer that contains 70% alcohol. We tried to show him that however he did not listen to that instead he chased us. Please note that we do understand all 10 rules and regulations of Corona issued by the Government however we cannot use something that affects our health conditions.
Identity's replyOfficial
22 Nov 2021, 10:37Hi Lerato,
Thank you for your post.
We understand your concerns and wish to advise it's our policy to request customers to use our sanitiser to ensure that everyone is protected. We sincerely apologise for the manner in which you felt you were attended in-store.
Kind regards,
Identity Online Team
Thank you for your post.
We understand your concerns and wish to advise it's our policy to request customers to use our sanitiser to ensure that everyone is protected. We sincerely apologise for the manner in which you felt you were attended in-store.
Kind regards,
Identity Online Team
Identity's reply22 Nov 2021, 10:37
Official
Hi Lerato,
Thank you for your post.
We understand your concerns and wish to advise it's our policy to request customers to use our sanitiser to ensure that everyone is protected. We sincerely apologise for the manner in which you felt you were attended in-store.
Kind regards,
Identity Online Team
Thank you for your post.
We understand your concerns and wish to advise it's our policy to request customers to use our sanitiser to ensure that everyone is protected. We sincerely apologise for the manner in which you felt you were attended in-store.
Kind regards,
Identity Online Team