MM
Makgotso M
1 reviews | Active since Dec 2012
06 Feb 2017, 13:07
Humilation
<p>i was at Identity Maponya mall a few minutes ago. There was no security guard as I was walking out. A male by the name of Thomas Masondo followed me to Legit store and started harassing me and telling me that he will beat me up and he started being violent with me. He grabbed my bag from my shoulder and held on to it. Mind you this is a male guard. He threatened me that I will never shop at Maponya mall. He also accused me of *****ing from the store. </p> <p> </p> <p>A lady and a gentleman walked in at Legit they were called by him. We went bag to Identify I emptied my bag for them and they didn't find anything that belonged to the store in my bag. He didn't even have the descency to apologize </p> <p> </p> <p>Attached pics</p>
Helpful (0)
Replies (1)0
Replies (1)
Identity's replyOfficial
10 Feb 2017, 16:16Thank you for alerting us of the incident and allowing us the opportunity to respond.
We acknowledge receipt of your complaint via our Facebook page and immediately escalated this matter to the relevant management of the store to investigate and address.
We believe that the Care Taking Area Manager for the store has been in contact with you to apologize for your experience and informed you that this incident has been relayed to the security company concerned, to take the appropriate corrective action against the security guard involved.
We value you support and once again sincerely apologize for your experience and for any inconvenience caused.
Please feel free to contact us on *** or via email to *** for any further enquiries, comments or suggestions.
Yours sincerely,
Identity Online Team
Best regards,
Identity's reply10 Feb 2017, 16:16
Official
Thank you for alerting us of the incident and allowing us the opportunity to respond.
We acknowledge receipt of your complaint via our Facebook page and immediately escalated this matter to the relevant management of the store to investigate and address.
We believe that the Care Taking Area Manager for the store has been in contact with you to apologize for your experience and informed you that this incident has been relayed to the security company concerned, to take the appropriate corrective action against the security guard involved.
We value you support and once again sincerely apologize for your experience and for any inconvenience caused.
Please feel free to contact us on *** or via email to *** for any further enquiries, comments or suggestions.
Yours sincerely,
Identity Online Team
Best regards,