LM
Lady M
1 reviews | Active since May 2019
10 Aug 2023, 19:12
Horrible service
I'm very much disappointed, i paid my account last month and the payment hasn't reflected. I send 2 different proof of payments still nothing. Now I'll get a low credit score just because they don't want to do their work. It's frustrating
Helpful (0)
Replies (1)0
Replies (1)
Identity's replyOfficial
24 Oct 2023, 12:48Dear Lady,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We had a delay with our easy payments dated from 25th to the 28th of July 2023 and only reflected on the 11 August 2023.
We can confirm that your payment reflects on your account and we apologise for the inconvenience caused.
We trust that you would continue to shop with us and we hope to see you in our stores!
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We had a delay with our easy payments dated from 25th to the 28th of July 2023 and only reflected on the 11 August 2023.
We can confirm that your payment reflects on your account and we apologise for the inconvenience caused.
We trust that you would continue to shop with us and we hope to see you in our stores!
Regards,
Tania
Identity Customer Service
Identity's reply24 Oct 2023, 12:48
Official
Dear Lady,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We had a delay with our easy payments dated from 25th to the 28th of July 2023 and only reflected on the 11 August 2023.
We can confirm that your payment reflects on your account and we apologise for the inconvenience caused.
We trust that you would continue to shop with us and we hope to see you in our stores!
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We had a delay with our easy payments dated from 25th to the 28th of July 2023 and only reflected on the 11 August 2023.
We can confirm that your payment reflects on your account and we apologise for the inconvenience caused.
We trust that you would continue to shop with us and we hope to see you in our stores!
Regards,
Tania
Identity Customer Service