1 reviews | Active since May 2015
Horrible Service
<p>I recently bought a shirt at Identity at the South Gate Mall. </p> <p>I lost my slip and went back to the store to exchange the item, the manager gave me horrible service and told me he would not exchange the shirt for me I need to give him the proof of purchase.</p> <p> </p> <p>The shirt still has a tag on it, it has not been worn and he told me that theres nothing he can do about it.</p> <p> </p> <p>He has no knowlegde of the CPA law whereas he works at a retail store. </p> <p> </p> <p>What if they bought me the shirt as a gift and i would like to exchange then what happens with regards to that.</p> <p> </p> <p>The store needs to educate their staff about the CPA law and customer service.</p> <p> </p> <p>I am disguasted by the level of service i received</p>
Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the original invoice or gift receipt and comply with the requirements of this policy.
Whilst we acknowledge your frustration, as you are not in possession of either proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized.
This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We understand that you are not happy with the feedback provided however hope that that you will be able to perceive and accept our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Identity Online Team
Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the original invoice or gift receipt and comply with the requirements of this policy.
Whilst we acknowledge your frustration, as you are not in possession of either proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized.
This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We understand that you are not happy with the feedback provided however hope that that you will be able to perceive and accept our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Identity Online Team