1 reviews | Active since Jun 2013
Horrible service
<p>This is the second time we had to come back. We wanted to apply for an additional card yesterday. So the account holder has the drivers license and the additional card holder has her ID. Manager comes says with an attitude we can't assist it must be an ID bearing in mind this is at 18:45, 15 minutes before the shop closes. Also i have been assisted with a drivers licence before at this very branch. We left it at that. Today we tested them again entering the store at 18:40 asking the consultants to assist us having both id documents there. The guy has the nerve to say can't you come back tomorrow the manager is not here which is not my problem. My question is now transportation costs money, so now who has to pay the bill for your staff's stupidity. So now i need to go back for third time. This is RIDICULOUS. Also closing doors 5minutes before the time is not on. It's like chasing the people inside out. I would like a resolution to this as I have constant problems with N1 city staff. The manager never ever has a smile on her face, if she hates working there. Don't make that my problem. Manners are supposed to be taught at home</p>
Thank you for your post and allowing us the opportunity to attend to this matter for you.
The service described in your post is no more acceptable to us than it is to you and we wish to apologize for your experience.
Following our recent email correspondence we can confirm that we have contacted the account holder and obtained the required details to issue an additional card for you. This will be sent to your preferred address via registered post.
We wish to once again apologize to you and the account for any inconvenience or frustration caused and can assure you that this matter has been brought to the attention of the Area Manager to investigate and address. We further believe that she has also contacted you to apologize.
We trust we have satisfactorily attended to this matter for you and thank you for the feedback provided. We hope to see you and the account holder in our stores again soon.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours in service,
Identity Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
The service described in your post is no more acceptable to us than it is to you and we wish to apologize for your experience.
Following our recent email correspondence we can confirm that we have contacted the account holder and obtained the required details to issue an additional card for you. This will be sent to your preferred address via registered post.
We wish to once again apologize to you and the account for any inconvenience or frustration caused and can assure you that this matter has been brought to the attention of the Area Manager to investigate and address. We further believe that she has also contacted you to apologize.
We trust we have satisfactorily attended to this matter for you and thank you for the feedback provided. We hope to see you and the account holder in our stores again soon.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours in service,
Identity Online Team