Horrible customer service from Truworth headquarters

I am disappointed and kinda confused with how this Truworth/ Identity company is actally operating.

I have Identity and Truworth accounts tht i opened in April 2022, all was well till July 2022. My account balance on Truworth was R606.00 and for my Identity account it was R417.00

I paid both the accounts in full but to my suprise 3 or 4 days later Truworh was updated correctly across all credit beruas as paid in full with status "P" and The Identity account reflected as paid but it still reflected the outstanding balance of R417.00 which I have already paid.

I called customer service to notify them of the error made, but I was taken from pillar to post, they even went as far as transferring me to some rude lady at Legal department who said my account will never be updated unless I close it.

I asked why were they able to update Truworth correctly and failed to update the Identity account the same way, them she referred me back to customer services.

I was given two email addresses to send a copy of my credit reports but the emails don't go thru.

Today it's the 14th of August 2022 hand my Identity account is still not updated correctly with all credit beruas.

I opened this accounts to actuall rebuild my credit score but by the look of things they are going to ruine my credit score even further.