Horrible customer service

The customer careline with identity is absolute ****. I have a serious issue with my credit bereau because an identity account I had settled in April 2017 still shows on their system. When I try calling for help for third time in an hour today and tried to explain my situation, he starts speaking over me, rude as hell and arrogant. When I ask to speak to a supervisor, he tells me there is no one there, he will transfer me to someone and then he's gone and I'm back to listening to music until the next person tells me the same thing. I thought customer service is there to help people buy instead you get into screaming matches with your client. Worst customer care line ever and to top it off, I'm still stuck with your account that's already been paid with no help or assistance from identity because your legal department agent is a rude, arrogant human being.