heartless supervisor and a **** customer services

am very disappointed by identity supervisor 'Lungelo' .i decided to spent my lunch time in identity east gate today for shopping. while i was in store "nature calls" i asked for toilet as i was at the till points paying trying to hold urine in my bladder but i couldn't manage.i asked for toilet in store as the public toilets are upstairs and i can feel the pressure already i wont make it.one of the staff members called their supervisor and when she come i explained how bad it is i wont make it to upstairs so am begging for help to use their toilet. she refused,i begged and begged and begged she told me to go upstairs.i understand the rules and all that but that means as identity customer am not safe when am in that sore because anything can happen and it is not their problem.i cancelled a transaction worth R1710.00 because i couldn't wait any longer. she didn't even bother.i wasted my time,petrol ,i didn't eat my lunch box as i was busy shopping in identity.but all that was for nothing. Lungelo is a heartless women who doesn't understand a pain of a desperate women asking for toilet.