Harrassment
<p>I have told their call centre at least 10 times that I received a number belonging to one of their clients as a recycled number. I was promised that they will delete the number, or in other cases the call centre just hung up on me. They have now reverted to sending me at least 2 sms's for each clients, the husband and the wife, per day. I feel like reporting this to the police and to open a case of harrassment as their call centre agents are to stupid to stop sending me sms's or calls. But I know that each call and sms adds money in their pockets so why would they worry.</p>
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologize to you for the erroneous communication you received regarding one of our account holders.
Following our telephonic conversation, we established that the account is currently being handled by Blake and Associates who does collections on our behalf.
We can verify that your details have been removed from their database and kindly request that you allow 24 hours for their system to update.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- ********** or email **********
Sincerely yours,
Identity Online Team
Best regards,
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologize to you for the erroneous communication you received regarding one of our account holders.
Following our telephonic conversation, we established that the account is currently being handled by Blake and Associates who does collections on our behalf.
We can verify that your details have been removed from their database and kindly request that you allow 24 hours for their system to update.
We hope that we were able to acceptably attend to your concerns and if you require any further assistance, please feel free to contact us on 021- ********** or email **********
Sincerely yours,
Identity Online Team
Best regards,