PM
Pinky M
1 reviews | Active since Jul 2024
25 Jul 2024, 12:58
Harassment
I have been receiving relentless calls from Identity for weeks now, searching for someone I do not know. It appears that my number was mistakenly given for their account, and despite my efforts to clarify this, the calls have not stopped.
I receive multiple calls a day from different operators, and I have spoken to numerous representatives to stop calling me all to no avail. This constant harassment is causing me significant distress and inconvenience.
Identity's inability to resolve this issue and respect my repeated requests to cease these calls is highly unprofessional and unacceptable. I urge the company to take immediate action to rectify this situation and stop the unwarranted harassment.
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Replies (1)Identity's replyOfficial
22 Aug 2024, 17:35Dear Pinky,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have not detected any account linked to your number provided. However you welcome to supply us with the number you getting these calls from in order for us to follow up.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have not detected any account linked to your number provided. However you welcome to supply us with the number you getting these calls from in order for us to follow up.
Regards,
Tania
Identity Customer Service
Identity's reply22 Aug 2024, 17:35
Official
Dear Pinky,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have not detected any account linked to your number provided. However you welcome to supply us with the number you getting these calls from in order for us to follow up.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have not detected any account linked to your number provided. However you welcome to supply us with the number you getting these calls from in order for us to follow up.
Regards,
Tania
Identity Customer Service
