DB
Dominique B
1 reviews | Active since Jun 2017
12 Jul 2019, 09:05
Hand me over for an account I did not open
Identity has opened an account in my name. I don't go to identity I don't shop at identity and have a fear or malls. I now need to go to the police station and make an affidavid 3hrs. Go to a mall deal with stress and panic and submit the affidavid to an identity store otherwise they are threateneing to hand me over.
How must I be responsible for their slack account opening process. I do not and have not ever shopped at an Identity.
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Replies (2)
Identity's replyOfficial
13 Jul 2019, 10:14 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply13 Jul 2019, 10:14
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's replyOfficial
22 Jul 2019, 08:44 Thank you for your post and affording us the opportunity to respond.
We view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that the required documentation has been received on 19 July 2019, and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Identity Online Team
We view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that the required documentation has been received on 19 July 2019, and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Identity Online Team
Identity's reply22 Jul 2019, 08:44
Official
Thank you for your post and affording us the opportunity to respond.
We view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that the required documentation has been received on 19 July 2019, and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Identity Online Team
We view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that the required documentation has been received on 19 July 2019, and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Identity Online Team