Gift Return
My nephew wanted to exchange a gift he was given in December but was told by the Manager at the Tygervalley store, that they cannot change it they have a 30 day exchange policy! How unbelievable when the merchandise was given as a gift! It is really bad service and bad attitude! It is the second week of February, the gift was bought in December and surely the Store Manager could have made an exception!! No wonder the store is dead and has no one in it! I certainly will never shop there!!!!
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Identity's replyOfficial
17 Feb 2018, 14:01Thank you for your post and allowing us the opportunity to attend to your query.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter, but verify that your exchange request did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at www.identity.co.za. As a result, we confirm that you were correctly advised that we will not be able to authorise your exchange.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint in this issue.
Kind regards,
Identity Online Team
Best regards,
Identity's reply17 Feb 2018, 14:01
Official
Thank you for your post and allowing us the opportunity to attend to your query.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter, but verify that your exchange request did not fully comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at www.identity.co.za. As a result, we confirm that you were correctly advised that we will not be able to authorise your exchange.
We regret that you are not pleased with the decision made, but hope that you will be able to understand our viewpoint in this issue.
Kind regards,
Identity Online Team
Best regards,