KR
Kelly R
1 reviews | Active since Jul 2013
08 Jan 2024, 15:17
George Branch - Service
I went to collect an order in store today. I misread that I was required to present my ID which I don't have a problem with. My disappointment was with the manner in which the 2 people that assisted me spoke, specifically the manager Landy (I think). She was extremely condescending and when I confirmed if I could use a picture of my ID the lady raised her voice in annoyance.
Previously I also heard her speak in a inappropriate manner to another customer. This can never be the manner in which a manager treats paying customers. Please train your people to have patience with customers and to always be courteous.
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Identity's replyOfficial
22 Jan 2024, 16:47 Dear Kelly,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Identity's reply22 Jan 2024, 16:47
Official
Dear Kelly,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service