Gateway Identity - Managers behaviour Sinks

I went into the Identity Store in Gateway , KZN to return a shirt I bought as a gift for someone. The Manager , named Princess said to me it can't be returned cos the collar is abit dirty, n sleeve as well. I told her the person tried it on and it's not been used ...I buy clothes with make up on it n it's sold in your stores cos I purchased a few myself.

The manager tells me not in her store - clearly she is clueless because I did that many times and I told her that. She said procedure is that cashier writes on the slip if that's the case.

I verified that this has never happened before - no cashier wrote on my slip in the past what she's saying is nonsense& she can see the shirt was not worn.

The manager was upset and literally threw my Card , slip n pen on me and said sign here ... When I told her I don't appreciate her bad attitude in throwing the stuff on me - she says I asked for it.

I asked her to take pictures to show her manager - apparently they don't do that . I did mention I am escalating situation - she said tel who I want n through another slip at saying see at the bottom my name is princess...

This behaviour was unbecoming of a manager for a reputable store- identity . I've been shopping in this store many years and never experienced such shrewd ********* ways - that manager is a terrible representative for a Manager. I want that shirt refunded as I have no use for it.