1 reviews | Active since Jun 2020
***** at Identity Shop
Hellopeter, my name is Joyce Baloyi with the ID ***. The reason why I am writing this to you is, I have a problem with the Identity shop they phone me 2017 telling me that I owe them money cause I bought some clothes at east gate and I don't want to pay them. I said to them this is a ***** I did buy anything from Identity I don't have account with Identity. They asked me to do the paper work and go to police station to do the affidavit, I did everything they asked me I go to the Identity shop at Trade route mall to ask them to fax all my paper work to their head office they did that but they didn't come back tome. I also email all the paperwork to them they read the email but they investigate. Please help me cause this is giving me a problem cause if I go to anywhere to apply something this Identity is bloking me to get help.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We reviewed your account and can confirm that your account has been handed over to MBD, for any account-related query we kindly request you to contact MBD directly on ***. We can further confirm that one of our consultants has been in contact with you to provide feedback and are pleased to verify that this matter has been resolved. Kind regards, Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We reviewed your account and can confirm that your account has been handed over to MBD, for any account-related query we kindly request you to contact MBD directly on ***. We can further confirm that one of our consultants has been in contact with you to provide feedback and are pleased to verify that this matter has been resolved. Kind regards, Identity Online Team