Find your IDENTITY with COMMUNICATION

So a few months back I took out credit with Identity. Paid every month on time. Then we hit level 4 again and I was put on short time. I skipped 2 months. I then paid arrangements to pay a small amount until I am back on full time then I can start paying more and get my account up to date. I got a call every day and said the same thing every day. I made an arrangement... but it seems your people don't make notes on your system. I made my payment and then got a call. I explained for the umpteenth time I made an arrangement... Low and behold... I am handed over to some collection agency. Your lack of communication equals me being handed over. it will make no difference, I can pay what I can pay. Shame on your people...