MR
Mirande R
1 reviews | Active since Aug 2015
19 Jan 2016, 14:11
Fashion Delivery service not up to standards
I requested a pair of shoes through Identity's Fashion Delivery service and I still have not received any confirmation about anything. I have also requested via an email with the needed details what is going on an they still have not rep**** to my concerns. It is annoying me that the promise to help you out if you \fall in love"with something but can't find your size or a shop that stocks it"
Helpful (0)
Replies (1)0
Replies (1)
Identity's replyOfficial
22 Jan 2016, 11:28Hello M_ssor,
We acknowledge your dissatisfaction regarding your recent Fashion Delivery experience and sincerely apologize in this regard.
We have investigated this matter and found that your order was delayed due to an error on the part of our courier company contracted to do deliveries on our behalf. Whilst delivery attempts were made by them this was done to an incorrect address.
We can confirm that this matter has been brought to the attention of the relevant management team to address.
Following our telephonic conversation, we are pleased to confirm your order was delivered to your preferred address on 21 January 2016. We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future. Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn
We acknowledge your dissatisfaction regarding your recent Fashion Delivery experience and sincerely apologize in this regard.
We have investigated this matter and found that your order was delayed due to an error on the part of our courier company contracted to do deliveries on our behalf. Whilst delivery attempts were made by them this was done to an incorrect address.
We can confirm that this matter has been brought to the attention of the relevant management team to address.
Following our telephonic conversation, we are pleased to confirm your order was delivered to your preferred address on 21 January 2016. We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future. Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn
Identity's reply22 Jan 2016, 11:28
Official
Hello M_ssor,
We acknowledge your dissatisfaction regarding your recent Fashion Delivery experience and sincerely apologize in this regard.
We have investigated this matter and found that your order was delayed due to an error on the part of our courier company contracted to do deliveries on our behalf. Whilst delivery attempts were made by them this was done to an incorrect address.
We can confirm that this matter has been brought to the attention of the relevant management team to address.
Following our telephonic conversation, we are pleased to confirm your order was delivered to your preferred address on 21 January 2016. We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future. Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn
We acknowledge your dissatisfaction regarding your recent Fashion Delivery experience and sincerely apologize in this regard.
We have investigated this matter and found that your order was delayed due to an error on the part of our courier company contracted to do deliveries on our behalf. Whilst delivery attempts were made by them this was done to an incorrect address.
We can confirm that this matter has been brought to the attention of the relevant management team to address.
Following our telephonic conversation, we are pleased to confirm your order was delivered to your preferred address on 21 January 2016. We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future. Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn