1 reviews | Active since Aug 2015
FALSE SALE TO ATTRACT CUSTOMERS AND RUDE STAFF
I was at the till about to purchase a pair of choose marked Down from R210 to R160. When I was about to pay for the shoes they increased the price to R210. According to Consumer Protection Act: Pricing and Adverti*****ts, I am to pay the price displayed for the shoes not the price the till lady decides I should pay. The till lady was so rude she wouldn't even give me her name. Isn't your stuff suppose to have name tags? She just wrote down a number and said that's her name that's the number she gave me ***. Why doesn't Identity adhere to Consumers rules and regulations? Why do you lie about having an item on sale when it isn't? Very disappointed ! I even have a picture of the sale item with the price but it was all lies.
Thank you for alerting us to this incident and affording us the opportunity to respond.
We have investigated the complaint and wish to apologise sincerely for the fact that the management of that store did not follow the correct procedure or adhere to our policy with regards to price tag queries as they were meant to honour the marked price.
This matter was escalated to the relevant Store Manager and we can confirm that she has authorised the store to honour the marked price. She will also ensure that all staff in the store will be retrained on this policy and procedure.
Furthermore, we would like to apologise for the inconvenience you have experienced as a result of this error and the manner in which you felt your query was handled at the time of your visit to the store, as it was not the consultant's intention to upset you.
We value your support and appreciate your feedback. Please do not hesitate to contact us directly with any matter of concern or suggestions on 021- *** or pop us an email at ***
Yours sincerely,
Lynn
Thank you for alerting us to this incident and affording us the opportunity to respond.
We have investigated the complaint and wish to apologise sincerely for the fact that the management of that store did not follow the correct procedure or adhere to our policy with regards to price tag queries as they were meant to honour the marked price.
This matter was escalated to the relevant Store Manager and we can confirm that she has authorised the store to honour the marked price. She will also ensure that all staff in the store will be retrained on this policy and procedure.
Furthermore, we would like to apologise for the inconvenience you have experienced as a result of this error and the manner in which you felt your query was handled at the time of your visit to the store, as it was not the consultant's intention to upset you.
We value your support and appreciate your feedback. Please do not hesitate to contact us directly with any matter of concern or suggestions on 021- *** or pop us an email at ***
Yours sincerely,
Lynn