False advertising
On the 20.06.2015 I went to the store to activate my account after receiving and sms stating my account has been approved, this was done with no hassle. Later on the day I went back to make a purchase, I purchase goods for the amount of R2400 after been approved for R2500, The manager Patrica called the head office to redeem my voucher that I was given , and was told by Anik that I am unable to make the purchase ,because they need to do a verification process and only once that done then I will be able to purchase. Embarrassed and humiliated by the stares of many customers at the store I had to walk out with no purchase. I received a sms and I quote \Hi V Mohanlall
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Identity's replyOfficial
26 Jun 2015, 10:41Hello valancia,
Thank you for your post.
At Identity, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants.
We acknowledge your frustration regarding this matter, but as you wanted to use your full credit facility on the day when your Identity new account was activated in-store, the store followed the correct procedure to contact our Call Centre before processing the sale on your account.
This being said, we regret that you had to experience any inconvenience and frustration, as the above-mentioned process should not have been an inconvenience to you.
We sincerely apologise for any inconvenience that may have been caused in this regard but can confirm that you have been contacted and that this matter was satisfactorily resolved.
We value your patronage and encourage you to contact us on *** or via email on ***.
Yours sincerely,
Chevola
Thank you for your post.
At Identity, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants.
We acknowledge your frustration regarding this matter, but as you wanted to use your full credit facility on the day when your Identity new account was activated in-store, the store followed the correct procedure to contact our Call Centre before processing the sale on your account.
This being said, we regret that you had to experience any inconvenience and frustration, as the above-mentioned process should not have been an inconvenience to you.
We sincerely apologise for any inconvenience that may have been caused in this regard but can confirm that you have been contacted and that this matter was satisfactorily resolved.
We value your patronage and encourage you to contact us on *** or via email on ***.
Yours sincerely,
Chevola
Best regards,
Identity's reply26 Jun 2015, 10:41
Official
Hello valancia,
Thank you for your post.
At Identity, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants.
We acknowledge your frustration regarding this matter, but as you wanted to use your full credit facility on the day when your Identity new account was activated in-store, the store followed the correct procedure to contact our Call Centre before processing the sale on your account.
This being said, we regret that you had to experience any inconvenience and frustration, as the above-mentioned process should not have been an inconvenience to you.
We sincerely apologise for any inconvenience that may have been caused in this regard but can confirm that you have been contacted and that this matter was satisfactorily resolved.
We value your patronage and encourage you to contact us on *** or via email on ***.
Yours sincerely,
Chevola
Thank you for your post.
At Identity, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants.
We acknowledge your frustration regarding this matter, but as you wanted to use your full credit facility on the day when your Identity new account was activated in-store, the store followed the correct procedure to contact our Call Centre before processing the sale on your account.
This being said, we regret that you had to experience any inconvenience and frustration, as the above-mentioned process should not have been an inconvenience to you.
We sincerely apologise for any inconvenience that may have been caused in this regard but can confirm that you have been contacted and that this matter was satisfactorily resolved.
We value your patronage and encourage you to contact us on *** or via email on ***.
Yours sincerely,
Chevola
Best regards,