False Adverti*****t
<p>Yesterday at approximately 19: 00 at the Cape Gate branch I purchased two items (the one item was on sale as advertised in the store as well as on the price tag). When I got to the till for payment I was told by the cashier (after payment) that the one item is not yet on sale. I was shocked as the price tag shows it’s been marked down and the shop is full of adverti*****ts promoting the sale. I asked the cashier why must I pay the full price and it was said that the sale only starts today (2017/05/03). As far as I’m aware as a customer I’m supposed to pay the price as displayed in store (Customer Protection Act).This item of clothing was on display just like the rest of the clothes in the store and not set a side to inform the customers that the sale only starts the following day. Nowhere in the section where the sale items were displayed was a sign stating when the sale starts. This is false adverti*****t and not once did any of the staff inform me that the sale only starts the following day, only on completion of the purchase and when I queried the invoice I was informed. The only reason I went to this branch was because was looking for a specific item and Cape Gate was the only branch which had my size. I’m very disappointed and disgusted in the manner this was handled and feels like I was conned, no guidance or suggestions were made by the cashier in this regard.</p>
Thank you for your post and for allowing us the opportunity to respond.
When our sale of up to 25% off already reduced merchandise is advertised, communication is sent to our subscribed customers in the form of SMS’s and emails stating the time when the sale starts. In addition, stores prepare for the sale in advance thus when it gets to 12pm on the day, the store is ready for the sale and customers are not further inconvenienced to wait due to the store not being prepared. Customers are still allowed to purchase these items however this will be at the current system price.
We have liaised with the relevant manager of the store who also verified that signage is placed on the window displays to indicate the start and end date of the sale. This being said, we have alerted the manager of the store of your concerns raised in this regard for him to address this matter with the store staff.
We do thank you for your feedback provided and sincerely apologize for the manner in which you felt you were assisted in this regard.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kindest regards,
Identity Online Team
Thank you for your post and for allowing us the opportunity to respond.
When our sale of up to 25% off already reduced merchandise is advertised, communication is sent to our subscribed customers in the form of SMS’s and emails stating the time when the sale starts. In addition, stores prepare for the sale in advance thus when it gets to 12pm on the day, the store is ready for the sale and customers are not further inconvenienced to wait due to the store not being prepared. Customers are still allowed to purchase these items however this will be at the current system price.
We have liaised with the relevant manager of the store who also verified that signage is placed on the window displays to indicate the start and end date of the sale. This being said, we have alerted the manager of the store of your concerns raised in this regard for him to address this matter with the store staff.
We do thank you for your feedback provided and sincerely apologize for the manner in which you felt you were assisted in this regard.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kindest regards,
Identity Online Team