1 reviews | Active since May 2018
Failure to update credit bereau of settlement of account
It has been two months since i settled the account but still not updated with the credit bereau can you assist .
Thank you for your post and affording us the opportunity to respond.
Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureaux on a monthly basis as required under by the National Credit Act (NCA).
This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way. The customer’s record held with them remains on their payment profile for twenty four months from the date that the outstanding balance on your account was settled.
Upon reviewing your account, we liaised with our Legal Department with regards to your query. We were informed that, as the twenty four months had passed since the account was settled, Identity should no longer reflect on your profile.
We kindly request that you refer the matter directly to the credit bureau reflecting your details, as only they will be able to attend to this matter for you.
We trust that this response has adequately addressed your concerns raised. Should you however have any further queries, please do not hesitate to contact us.
Kind regards,
Identity Online Team
Thank you for your post and affording us the opportunity to respond.
Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureaux on a monthly basis as required under by the National Credit Act (NCA).
This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way. The customer’s record held with them remains on their payment profile for twenty four months from the date that the outstanding balance on your account was settled.
Upon reviewing your account, we liaised with our Legal Department with regards to your query. We were informed that, as the twenty four months had passed since the account was settled, Identity should no longer reflect on your profile.
We kindly request that you refer the matter directly to the credit bureau reflecting your details, as only they will be able to attend to this matter for you.
We trust that this response has adequately addressed your concerns raised. Should you however have any further queries, please do not hesitate to contact us.
Kind regards,
Identity Online Team