FAILURE TO REFUND

I BOUGHT CLOTHES AT THE KIMBERLEY BRANCH IN TOWN AND PAID WITH MY CHEQUE CARD AND I WAS TOLD THAT THE SYSTEM TELLS THEM TO CONTACT THEIR HEADOFFICE BUT THEY WILL NOT BE ABLE TO CONTACT THEIR HEAD OFFICE SO I MUST PAY CASH BECAUSE IT MEANS THE FUNDS DIDNT GO THRU. I INSISTED THEY CALL HEAD OFFICE WITH NO LUCKY I WALKED AND FOUND THE ATM AND PAID CASH. THEN I REALISED THE FUNDS WENT THRU AND I WENT BACK TO THE SHOP IN THE MORNING TO REPORT I WAS TOLD TO BRING MY BANK STATEMENT THE CASH RECIEPT WASNT GONNA HELP ME WITH ANYTHING I WENT & BROUGHT THE STATEMENT AND WAS TOLD THEY FAXED THEIR OFFICE AND THE FUNDS WILL BE IN MY ACCOUNT WITHIN FIVE DAYS. EIGHT DAYS LATER I WENT TO ASK FOR THE MONEY I WAS TOLD TO BRING ANOTHER BANK STATEMENT THEY REFUSED TO REFUND ME IN CASH. HEAD OFFICE WAS UNABLE TO HELP ME AS WELL SINCE I HAVE NO ACCOUNT WITH THEM THOUGH I SAT ON THE PHONE USING MY AIRTIME FOR 20MINUTES. IM DRIVING UP AND DOWN WITH NO LUCK. IT HAS BECOME CLEAR I WILL NEVER BE GIVEN BACK THE MONEY BECAUSE THE STORE BLAMES THE HEAD OFFICE, THE HEAD OFFICE BLAMES THE STORE.