Extremely Poort Customer Service

I received a dress from Identity as a gift for Christmas.

The dress did not suite my body and I wished to return it. The dress has never been worn and still had the tag on. I went to Tygervalley to return it and was told I need the slip. I explained that I received it as a gift and that the person who gave it to me no longer had the slip. Without so much as a "let's see what we can do" they said that they could not help me. End of Story.

I proceeded to email Identity's customer service to which I got no response. After a few days I called the customer service and was directed to Truworths customer service. The operator gave me the email address to which I should address my email which I promptly proceeded to do. After a week of waiting I finally got an extremely unhelpful response saying that they cannot help me without the slip.

I could not believe that there is no leeway for a situation such as mine as other retailers such as Woolworths do not have such a strict returns policy. I got the same unhelpful response whereafter I informed them that I would have no choice but to complain on social media about their unhelpful and utterly ridiculous customer service.

I advise EVERYBODY to NEVER shop at any of the Identity and Truworths retailers as they are just money grubbers who do not care about their customers happiness.