KM
Karin M
1 reviews | Active since Nov 2015
12 Nov 2015, 14:28
Extremely dissatisfied
I bought a dress at Identity for my friend as a gift on 17 October 2015. I went to the store with my receipt to return it, as it did not fit her. The store refused to take it back because it had no tag on. When I purchased the dress, it had NO TAG ON, and the cashier had to get another dress off the shelve in order to scan it for the price. I logged a complaint with their Head Office - complaint nr 25181. They were of no help, as they said the store refused to take the dress back because it had no tag. If I bought it without a atag, how am I supposed to return it without a tag? The store manager was extremely rude, and no one, not even at head office level, was of any help I still need to return this dress, but with no one wanting to help, how will I do this???
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Replies (1)
Identity's replyOfficial
16 Nov 2015, 13:02Hello karin.minnie85,
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will happily credit or exchange all merchandise that deemed unsuitable provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
We liaised with the Area Manager at the relevant store, and were informed that your exchange could not initially be authorized as it did not fully comply with the terms and conditions of our Returns Policy.
We believe that he has contacted you in this regard and was able to the adequately resolve this matter for you.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will happily credit or exchange all merchandise that deemed unsuitable provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
We liaised with the Area Manager at the relevant store, and were informed that your exchange could not initially be authorized as it did not fully comply with the terms and conditions of our Returns Policy.
We believe that he has contacted you in this regard and was able to the adequately resolve this matter for you.
Kind regards,
Lynn
Best regards,
Identity's reply16 Nov 2015, 13:02
Official
Hello karin.minnie85,
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will happily credit or exchange all merchandise that deemed unsuitable provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
We liaised with the Area Manager at the relevant store, and were informed that your exchange could not initially be authorized as it did not fully comply with the terms and conditions of our Returns Policy.
We believe that he has contacted you in this regard and was able to the adequately resolve this matter for you.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will happily credit or exchange all merchandise that deemed unsuitable provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
We liaised with the Area Manager at the relevant store, and were informed that your exchange could not initially be authorized as it did not fully comply with the terms and conditions of our Returns Policy.
We believe that he has contacted you in this regard and was able to the adequately resolve this matter for you.
Kind regards,
Lynn
Best regards,