cC
candace C
1 reviews | Active since Dec 2012
20 Dec 2015, 12:30
Extremely dissapointed
The cashier charged an item twice on my account and eventually when I went through my slips again the following week i saw it and it was taken off but now I am upset because what if they did that on my other purchases and I am paying for it twice
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Identity's replyOfficial
28 Dec 2015, 13:04Hello candace17,
Thank you for your post.
We apologize for the delay in our response.
We completely understand your concerns in this regard and wish to apologize for your experience. Whilst we train our staff to process transactions efficiently and accurately, we acknowledge that errors may at times occur. This being said, as soon as instances of this nature are brought to our attention, management in store will investigate and resolve it.
We have discussed your concerns with the manager of the store. She has confirmed that the additional debit on your account was credited on 10 December 2015. She has asked us to apologize for this experience and she will ensure address this matter with the store staff in question to ensure that our high service standards are always upheld.
We once again wish to apologize for the error and thank you for informing us of your experience.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
We apologize for the delay in our response.
We completely understand your concerns in this regard and wish to apologize for your experience. Whilst we train our staff to process transactions efficiently and accurately, we acknowledge that errors may at times occur. This being said, as soon as instances of this nature are brought to our attention, management in store will investigate and resolve it.
We have discussed your concerns with the manager of the store. She has confirmed that the additional debit on your account was credited on 10 December 2015. She has asked us to apologize for this experience and she will ensure address this matter with the store staff in question to ensure that our high service standards are always upheld.
We once again wish to apologize for the error and thank you for informing us of your experience.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Best regards,
Identity's reply28 Dec 2015, 13:04
Official
Hello candace17,
Thank you for your post.
We apologize for the delay in our response.
We completely understand your concerns in this regard and wish to apologize for your experience. Whilst we train our staff to process transactions efficiently and accurately, we acknowledge that errors may at times occur. This being said, as soon as instances of this nature are brought to our attention, management in store will investigate and resolve it.
We have discussed your concerns with the manager of the store. She has confirmed that the additional debit on your account was credited on 10 December 2015. She has asked us to apologize for this experience and she will ensure address this matter with the store staff in question to ensure that our high service standards are always upheld.
We once again wish to apologize for the error and thank you for informing us of your experience.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
We apologize for the delay in our response.
We completely understand your concerns in this regard and wish to apologize for your experience. Whilst we train our staff to process transactions efficiently and accurately, we acknowledge that errors may at times occur. This being said, as soon as instances of this nature are brought to our attention, management in store will investigate and resolve it.
We have discussed your concerns with the manager of the store. She has confirmed that the additional debit on your account was credited on 10 December 2015. She has asked us to apologize for this experience and she will ensure address this matter with the store staff in question to ensure that our high service standards are always upheld.
We once again wish to apologize for the error and thank you for informing us of your experience.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Best regards,