Extremely Disappointed by Identity

Extremely Disappointed by Identity' Treatment of Loyal Customers In July, I was unfairly dismissed from my job—a devastating blow that left me without income. Despite this, I’ve made every effort to keep up with my monthly instalments and even reached out to Identity via email to explain my situation and propose a payment arrangement. Prior to this hardship, I had never missed a single payment. What followed was nothing short of harassment. I receive 5 to 10 calls a day, 4 to 5 emails daily, and was abruptly informed that my account had been handed over —even after I had communicated clearly when and how much I could pay. The aggressive communication, lack of empathy, and disregard for the arrangement I made is shocking. I expected better from a company I’ve supported loyally. Instead, I’ve been treated with hostility and disrespect during one of the most difficult times in my life. I’ve even used my own airtime to call them, only for the calls to be dropped on their end. The way I’ve been spoken to is something I wouldn’t wish on anyone. Identity’ approach to customers facing genuine hardship is deeply disappointing. Their conduct has left me feeling dehumanized and betrayed.