1 reviews | Active since Mar 2018
EXCHANGE POLICY
I bought my sister a sleeping gown cash from Identity in April for a baby shower gift,lost the sleep as its a gift didn't pay much notice to it,only now my sister called to tell me when she fitted the gown its too too big for her can I change the size please,I went to Identity Chris Hani Crossing they refuse to change the size went to Carlton centre iDENTITY they also told me about the slip policy they have.
In that I'm questioning what do I do now I need a smaller size of this gown it has never been used if iDENTITY WILL SEE THIS PLEASE CONTACT ME ON ********** 909
Thank you for your post and allowing us the opportunity to attend to your query.
We acknowledge your frustration regarding your recent experience at one of our stores; however verify that your request to exchange the mentioned item did not fully comply with our Returns Policy.
We confirm that this matter was brought to the attention of the manager at the relevant store, and believe that she has been in contact with you, to discuss your concerns raised.
We are pleased that you will be returning to the store, and trust that this matter will be acceptably resolved soon.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post and allowing us the opportunity to attend to your query.
We acknowledge your frustration regarding your recent experience at one of our stores; however verify that your request to exchange the mentioned item did not fully comply with our Returns Policy.
We confirm that this matter was brought to the attention of the manager at the relevant store, and believe that she has been in contact with you, to discuss your concerns raised.
We are pleased that you will be returning to the store, and trust that this matter will be acceptably resolved soon.
Kind regards,
Identity Online Team
Best regards,