Exchange

I bought shoes at Identity Maponya Mall, when the lady packed my shoes she never explained or asked me anything. So when I went to Identity Eastgate I explained to the consultant that I would like a refund as I did not find what I wanted. He then told me they cannot take my shoes as they are not in a box. I told the consultant I was not given an option when buying my shoes that I if i take them without a box I cannot exchange them anywhere but Identity Maponya. He then called his supervisor tho whom I explained my side of the story, she went to her manger who was on the floor that time who didn't even bother her self to come her me out. The supervisor came back and said there's nothing they can do for me. The store manger just me one look and continued as she was doing. so now this is an convenience to me hence I don't know when I will go to Maponya. I fail to understand why is it made my problem.