1 reviews | Active since Apr 2022
Exceptional
I recently had an experience with an Identity clothing store that I just have to share. I ordered a few items online, but there was a mix-up. I received something I didn't order, and one item was missing. I emailed customer service, and I was surprised by how quickly they responded. One of the consultants assured me she would investigate and get back to me.
True to her word, I received a follow-up within a day. I even got a call from the store manager where I collected my order, and the lady was incredibly helpful. She wanted to know the details of my issue and resolved my query seamlessly.
I couldn't be happier with the customer service. They truly went above and beyond for me. Plus, their clothing deals are fantastic. I highly recommend Identity Clothing Store not only for its stylish pieces but also for its exceptional service. And don't forget to open an account for even more deals. #BLACKFRIDAY
We are delighted to hear of your amazing service received at the store mentioned and we will forward this to the relevant store.
We pride ourselves on excellence and providing customer service of international standards, as every attempt is made to ensure that our valued customers are assisted by qualified and passionate personnel.
On behalf of Identity we would like to thank you the wonderful feedback and we look forward to having you as a customer for many years to come.
Regards,
Tania
Identity Customer Service
We are delighted to hear of your amazing service received at the store mentioned and we will forward this to the relevant store.
We pride ourselves on excellence and providing customer service of international standards, as every attempt is made to ensure that our valued customers are assisted by qualified and passionate personnel.
On behalf of Identity we would like to thank you the wonderful feedback and we look forward to having you as a customer for many years to come.
Regards,
Tania
Identity Customer Service