Entry refusal for not using store sanitiser

On Saturday 24 July 2021 my wife and I went to the Identity store in Mooirivier Mall Potchefstroom. On arrival we sanitised our hands with our own (sensitive) hand sanitiser, which we always carry with us and use at every store. We were immediately stopped by the store security and entry to the store was refused, if we do not use the store's provided sanitiser.

We explained that we had sanitised our hands, using our own sanitiser, and the security admitted that she could smell that it was indeed sanitiser, but she said: "our policy states that YOU MUST make use of our sanitiser if you want to enter the store".

We called the manager to find out about this absurd policy statement, upon which she had no comment, but also refused us entry. We immediately asked for the store's SOP on which she would not provide it and said that we should find it online or enquire it using the call centre's number. It was also absurd to note that, during this encounter, not the manager or the security guard were wearing their masks properly, as stated by law.

The manager of the store then called the centre/mall security to remove us from, not just from the store, but the premises event hough we did not do anything wrong.