SM
Seipati M
1 reviews | Active since Feb 2018
14 Aug 2020, 02:16
EFT Payment on my Identity account
I have an account with identity in June I payed my account using EFT. I don't know what went wrong in their side because I did everything right. They have been sending messages saying that I'm owing them. I've emailed my proof of payment so many times and i still have not received any feedback or help. They keep sending me sms that i owe them it is reflecting badly on my credit score. I'm so disappointed with their poor service.
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Identity's replyOfficial
19 Aug 2020, 08:33Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that your proof of payment has been received and escalated to the relevant department for allocation. Please note that your payment has been allocated on your account and are pleased to confirm that this matter has been resolved.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Kind regards, Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that your proof of payment has been received and escalated to the relevant department for allocation. Please note that your payment has been allocated on your account and are pleased to confirm that this matter has been resolved.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Kind regards, Identity Online Team
Identity's reply19 Aug 2020, 08:33
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that your proof of payment has been received and escalated to the relevant department for allocation. Please note that your payment has been allocated on your account and are pleased to confirm that this matter has been resolved.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Kind regards, Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that your proof of payment has been received and escalated to the relevant department for allocation. Please note that your payment has been allocated on your account and are pleased to confirm that this matter has been resolved.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Kind regards, Identity Online Team