NP
Nicole P
1 reviews | Active since Nov 2013
09 May 2023, 10:53
Don't even bother ordering online.
PATHETIC! Ordered a simple pair of jeans online the 20th of April 2023. Told 3 to 7 days for deliver and they have not arrived! Went in store 5+ time to check on it and nobody knows anything. Customer service is useless and nobody phones you back.
Thanks for a absolutely terrible online ordering experience. Definitely won't order from you again.
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Replies (1)
Identity's replyOfficial
11 May 2023, 11:31Dear Nicole, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
Identity's reply11 May 2023, 11:31
Official
Dear Nicole, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service