1 reviews | Active since Aug 2015
Dont care attitude
<p>I was involved in an accident last week and had to sort out my car, so I missed my monthly premium but explained my problem to one of the consultants who called me yesterday and the unfortunate part I still received an call from Identity asking me when am I paying the account my question to the second lady who called me was I explained my issues to a lady who called me this morning so how does your system work. its not like i am running away it is just that this month i had a serious problem which is beyond my control. i ddnt choose to be involved in an accident. Then she tells me its their dialler, the system will keep on making them call me time and again and she also promised to call me on saturday but my situation its not going to change in a blink of an eye. The very same information i provided them with is still the same. I am sorting out my car. Soit cleary shows the only thing they care about is our money. I pay my account every month even if some month its not the whole premium but I ensure it gets paid so i dont understand why they are harrasing me.</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and we are sorry to hear about your accident.
At Identity our intention with sending arrears communication is not to aggravate or upset our customers. It sent to advise customers on the status of their accounts and allow the opportunity for customers to make a payment arrangement should they not be able to meet their payment commitments.
We have reviewed your Identity account and can verify that no arrangement has been noted on your account. Please note that we will attempt to contact a customer until such time that we receive a suitable payment arrangement from the customer. We are pleased that subsequent to your post we received a suitable arrangement from you. We kindly urge you to honor this arrangement and trust that your current financial situation will improve shortly.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquires, comments or suggestions.
Kind regards,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and we are sorry to hear about your accident.
At Identity our intention with sending arrears communication is not to aggravate or upset our customers. It sent to advise customers on the status of their accounts and allow the opportunity for customers to make a payment arrangement should they not be able to meet their payment commitments.
We have reviewed your Identity account and can verify that no arrangement has been noted on your account. Please note that we will attempt to contact a customer until such time that we receive a suitable payment arrangement from the customer. We are pleased that subsequent to your post we received a suitable arrangement from you. We kindly urge you to honor this arrangement and trust that your current financial situation will improve shortly.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquires, comments or suggestions.
Kind regards,
Identity Online Team