1 reviews | Active since Jan 2018
Dobsonville identity **** shop
I had an experience from hell @ dobsonville identity...I bought two items and one is white so my boy had to fit it and see if it fits him nice only to find its big for him and has a stain now after he was fitting that **** T-shirt...so I had to return the damn thing and they refused to refund me
At Identity, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will gladly credit or exchange any merchandise, provided that the item is returned within 30 days from the date of purchase and is still in its original condition, the original invoice is presented; the swing ticket is still attached and the item has not been worn or used.
Subsequent to us receiving your post, we liaised with you and were informed that the mentioned item became stained when your son fitted the garment. For this reason, we confirm that you were correctly advised that your return could not be authorized, as the white t-shirt was no longer in a salable condition.
We regret that you are not pleased with the feedback received; however we are unable to accept goods back that cannot be resold.
Kind regards,
Identity Online Team
At Identity, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will gladly credit or exchange any merchandise, provided that the item is returned within 30 days from the date of purchase and is still in its original condition, the original invoice is presented; the swing ticket is still attached and the item has not been worn or used.
Subsequent to us receiving your post, we liaised with you and were informed that the mentioned item became stained when your son fitted the garment. For this reason, we confirm that you were correctly advised that your return could not be authorized, as the white t-shirt was no longer in a salable condition.
We regret that you are not pleased with the feedback received; however we are unable to accept goods back that cannot be resold.
Kind regards,
Identity Online Team