do not meet customers requirements

I received a Christmas gift bought at Identity. The first week after New Year i went to Blue Route Branch to explain the garment does not fit. The manager said the account holder must come in<br> Last week i went back to say the account holder did not get a chance to come in due to working random shirts<br> The manager phone me on Saturday i cannot return the garment due to 30 day policy<br> 1. How can i know the policy if i do not have a slip with terms and conditions<br> 2. why did the manager not advise after taking the garment the first week in the new year<br> 3. After chatting to customer service i had the option of bring the account holders card with both our ID's<br> 4.Manager was not meeting the customer's requirements<br>