1 reviews | Active since Jun 2012
do not meet customers requirement
I received a Christmas gift bought at Identity. The first week after New Year i went to Blue Route Branch to explain the garment does not fit. The manager said the account holder must come in<br> Last week i went back to say the account holder did not get a chance to come in due to working random shirts<br> The manager phone me on Saturday i cannot return the garment due to 30 day policy<br> 1. How can i know the policy if i do not have a slip with terms and conditions<br> 2. why did the manager not advise after taking the garment the first week in the new year<br> 3. After chatting to customer service i had the option of bring the account holders card with both our ID's<br> 4.Manager was not meeting the customer's requirements<br> <br>
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an effortless return for the recipient.
Following our telephonic conversation, we have liaised with the Store and Area Managers regarding your concerns raised and were able to resolve this matter for you.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an effortless return for the recipient.
Following our telephonic conversation, we have liaised with the Store and Area Managers regarding your concerns raised and were able to resolve this matter for you.
Kind regards,
Lynn