1 reviews | Active since Oct 2016
DO NOT EVER BUY THEIR WATCHES!!!
<p>I'm really not happy with IDENTITY watches.</p> <p>I have bought 6 watches already this year form IDENTITY, the previous 5 snapped within two months of purchase.</p> <p>I bought the last one last week Tuesday (27 September 2016) at Pavilion Shopping Mall. 2days later the battery died.</p> <p>I called customer care today explaining what happened. I do not live in Durban, I work in the Kruger Park it's a remote area about 5hrs away from town. I work 7:30-4:30. It for this reason, I'm unable to return the watch until I get to go on leave.</p> <p>I'm being told that their return policy is 7days they will not accept it after that. Now my question is, what If I bought the watch and then it died 8 days after purchase, what then? Will I still not get a refund? Is it my fault that watch had been running the whole time on display, God knows how long before I bought it? I have proof of purchase and I called within those 7 days for crying out loud!</p> <p> </p> <p><br />Now the lady I spoke to asked me to hold, she's transferring my call, I held for 5mns and they hung up. I called again and I was asked to hold, I did for 11mns. </p> <p> </p> <p><br />Not only do they sell ****py watches, so is their customer service is ****.</p> <p> </p> <p><br />My advise to you, if you are looking for a wrist watch, IDENTITY stores is NOT a right place to buy from.</p>
Thank you for your post.
We were truly concerned to read of the manner in which you were assisted and regret that you were misinformed regarding the returns period for defective merchandise.
In instances where merchandise presents a manufacturing fault it may be returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Following our recent email correspondence we can confirm that we have informed you of this and requested your return to our store at your earliest convenience.
We once again sincerely apologize for the manner in which you were assisted by our Call Centre and have brought this matter to the attention of the relevant management team to investigate.
We thank you for bringing this matter to our attention and can assure you that it will be addressed in earnest one the investigation is concluded.
Sincerely yours,
Identity Online Team
Thank you for your post.
We were truly concerned to read of the manner in which you were assisted and regret that you were misinformed regarding the returns period for defective merchandise.
In instances where merchandise presents a manufacturing fault it may be returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Following our recent email correspondence we can confirm that we have informed you of this and requested your return to our store at your earliest convenience.
We once again sincerely apologize for the manner in which you were assisted by our Call Centre and have brought this matter to the attention of the relevant management team to investigate.
We thank you for bringing this matter to our attention and can assure you that it will be addressed in earnest one the investigation is concluded.
Sincerely yours,
Identity Online Team