EM
Emmanuel M
1 reviews | Active since Aug 2025
11 Aug 2025, 11:49
Disturbing and traumatising service
I recieved a call from Identity and Themba Shabangu is the one who called me from Identity. He asked me if I recieved an sms update about my account and as we were busy speaking on the phone, I asked him to hold on for a second as my colleague was asking me something. As he was holding on he whispered to his colleague telling them that I am boring him. He thought I didn't hear that. I asked him why he said that and he denied. The call was between 09:06am and 09:12 am. Its so disturbing to hear someone saying you are boring especially when you asking questions regarding your account as you need more clearity. I feel insulted and disrespected. The standard of service from this company is very disturbing.
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Emmanuel M's updateReviewer Update
12 Aug 2025, 09:40The company is promoting their staff to insult and disrespect customers. Yesterday another agent from Identity call and said their manager is unavailable but will call me. That was 09:30 am, till today no one has called me from Identity. This tells me that they promote the insulting from their staff. I'll never do business with them and I sure will take this further. To be insulted by someone is disrespecting.
EM
Emmanuel M's update12 Aug 2025, 09:40
Reviewer Update
The company is promoting their staff to insult and disrespect customers. Yesterday another agent from Identity call and said their manager is unavailable but will call me. That was 09:30 am, till today no one has called me from Identity. This tells me that they promote the insulting from their staff. I'll never do business with them and I sure will take this further. To be insulted by someone is disrespecting.