1 reviews | Active since Nov 2012
DISGUSTING SERVICE FROM ROSEBANK IDENTITY!!!!!
On 20 Jan, I purchased 2 dresses @ Identity Rosebank & paid with my Debit Card (CASH). Took the dresses home, tried them on & returned 1 on 29 Jan for a refund. OR SO I THOUGHT!!!<br> <br> After hours spent arguing in the store & numerous phone calls to Head Office, I am still unable to refund this purchase. Vicky & cashier POINT BLANK refused to refund me for this purchase paid with my DEBIT card, as the register captured it as a Credit Transaction. I provided the physical card, used in this transaction & confirmed I DO NOT OWN A CC!<br> <br> I returned same day, with a Statement of my account, proving the sale & funds debited from D/C, in exact accordance to Sale Slip given to Vicky.<br> <br> After explaining NUMEROUS times, that I do not own a Credit Card, Vicky still tried to refund the money to my Debit Card. Still unsuccessfull, Vicky offered me Credit Notes for the store (valid for 30 days). I refused to accept this, as i paid \cash"and expect my refund to be handled the exact same way. I was then told it's \""POLICY\"" that I can not be refunded.<br> <br> Why can i not be refunded by Identity \""as per their policy\"""
Thank you for bringing your concerns to our attention.
We have investigated your concerns and referred this matter to the relevant Store Manager and Divisional Manager to address.
We have verified that you purchased the items referred to in your post using a credit card. As per our Returns Policy, refunds must be done in the same method of tender; i.e. we will refund the credit card that you used during the initial transaction, and as such, the refund reflects within 48 hours. We believe that you were advised of this.
We believe the Store Manager has been unable to contact you and we would like to extend our apologies for the manner in which you felt this matter was handled at the time of your visit to the store in question.
We hope that you understand our stance in this matter. Please feel free to contact us directly on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
We have investigated your concerns and referred this matter to the relevant Store Manager and Divisional Manager to address.
We have verified that you purchased the items referred to in your post using a credit card. As per our Returns Policy, refunds must be done in the same method of tender; i.e. we will refund the credit card that you used during the initial transaction, and as such, the refund reflects within 48 hours. We believe that you were advised of this.
We believe the Store Manager has been unable to contact you and we would like to extend our apologies for the manner in which you felt this matter was handled at the time of your visit to the store in question.
We hope that you understand our stance in this matter. Please feel free to contact us directly on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine