1 reviews | Active since Jan 2016
Disgusting service by identity
My husband Mr poovendren Govender is the account holder and we both have been loyal to identity however we are so angry and disappointed with identity I have been a loyal customer for almost 8 years,my account was always upto date so my balance owing was R4000 so at the end of march 2018 I paid R1000 amd end of april I paid R1000 again and my installment is currently R650 so I pay more than my installment so my balance is around R2000 owing now at the end of may 2018 I received a call from identity saying my account is in arrears for 2 months im so shocked I asked the lady that called she states there is a problem with the account its showing I made payments however its still showing areas...so all this time this has been affecting my credit rating and I had no idea ...im so disgusted with identity for damaging my credit rating when I have been an excellent loyal customer so im now going to close this account for good and I will never support them again.
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records, your two payments made on 07 April 2018 and 01 May 2018 respectively, were not sufficient to be noted as pre-payments. Therefore, when your next instalment amount due by 04 June 2018 was not paid, the account went into arrears, and communication regarding the status of your account was sent to you.
We confirm that you have been contacted regarding this matter and this was communicated to you. We trust that this response has adequately clarified this matter for you, and look forward to the account being brought up to date with payment soon.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records, your two payments made on 07 April 2018 and 01 May 2018 respectively, were not sufficient to be noted as pre-payments. Therefore, when your next instalment amount due by 04 June 2018 was not paid, the account went into arrears, and communication regarding the status of your account was sent to you.
We confirm that you have been contacted regarding this matter and this was communicated to you. We trust that this response has adequately clarified this matter for you, and look forward to the account being brought up to date with payment soon.
Kind regards,
Identity Online Team
Best regards,