disgusting customer care agents IDENTITY

hi my name is Thomas Lewin I would just like to say how disgusted I am with the call centre agent named (Vushi) if memory serves. yesterday morning at 8:05 am I received a call from the forementioned agent about my identity account that is in overdue. I had made arrangements In lastweek to make a payment the weekend that past which I did not as I did not receive my wages and therefore couldn't pay the account and that has been the case for the past 2-3 months as I do not work for a big company business has slowed down drastically and I am not receiving my wages on time and or at all as I do not work full shifts which I explained to the agent. upon me explaining the situation to the the agent he decided to challenge me and have a attitude towards me telling me I must pay my account and I need to make a plan which I then rep**** that it's not that I don't want to pay the account but that I simply can't at this current moment and that we are in a pandemic and businesses are not doing aswell that is the reality on which his response to me was well the reality is I have to pay my account and I again told him that I want to because I don't want a negative score on my credit but I really can't at this moment as soon as I get some money I will go make a payment to which his response was so are you telling me that you have been working for free since September because I haven't paid since September. that is when I lost my temper and went off at him and told him he does not know my situation and yes I have been working for free atleast I still have a job to go to other people is. it as lucky anymore and he still went on further to challenge me at which time I dropped the call on my side and now they are starting to call my manager to discuss my personal business with him are they not complying with the popia act I am really disgusted by the service I recieved its like identity does not train their staff accordingly and I am going to contact the NCRS about this incedent aswell