TN
Thulisile N
1 reviews | Active since Mar 2021
20 Jul 2022, 12:52
Disgruntled customer
Placed an online order over two weeks ago and it still says it suck at warehouse. Made multiple enquiries through customer service however they are unable to provide me with adequate information. Order has been paid for however it seems as if I will never receive it. Customer service is very unhelpful and takes forever to reply. Disgusted by the service
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Replies (1)
Identity's replyOfficial
20 Jul 2022, 14:28Hi Thulisile,
Thank you for your post.
We investigated this matter and wish to apologise for the service received. Please note that due to an error we experienced, your order had to be cancelled.
Please note that we have processed your refund and will reflect on your account.
Kind regards,
Identity Online Team
Thank you for your post.
We investigated this matter and wish to apologise for the service received. Please note that due to an error we experienced, your order had to be cancelled.
Please note that we have processed your refund and will reflect on your account.
Kind regards,
Identity Online Team
Identity's reply20 Jul 2022, 14:28
Official
Hi Thulisile,
Thank you for your post.
We investigated this matter and wish to apologise for the service received. Please note that due to an error we experienced, your order had to be cancelled.
Please note that we have processed your refund and will reflect on your account.
Kind regards,
Identity Online Team
Thank you for your post.
We investigated this matter and wish to apologise for the service received. Please note that due to an error we experienced, your order had to be cancelled.
Please note that we have processed your refund and will reflect on your account.
Kind regards,
Identity Online Team