1 reviews | Active since Jun 2015
DISCREDITING CUSTOMERS
I am very disappointed with identity - they kept on sending me sms's for 2 weeks saying Congratulations!! Ur identity account is approved with free vouchers pending on affordability check!! Only to find out when you do eventually go into store with ID and complete affordability check, sorry your do not qualify!!!! Do they know what it means if you say an account has been approved??? Clearly not - just a method to waist your time and to humiliate you and make you spend costs to get there!!!!! There is a huge huge difference in the phrase approved and you could qualify!!! If you say my account has been approved then you NEED to give me an account and then you can set the limit of account based on affordability!!!!! Time waisters !!! I will just because of this not support Identity Retail any further and will advice friends not to open accounts at Identity - either you want to give clients an account or you dont - STOP WAISTING VALUABLE TIME!!!!
Thank you for your post and affording us the opportunity to clarify your concerns.
Your new account application was processed and pre-approved, providing that all criteria of the affordability assessment have been met.
Identity is a registered credit provider and in the interest of responsible lending we cannot allocate a credit limit to an account if the applicant does not meet the minimum requirements of the afore-mentioned assessment.
We regret that you are not pleased with the outcome and we assure you that it was not our intention to upset you in any way. You are welcome to submit a new account application within the next three months, and we will gladly process it for you.
Yours in Fashion,
Identity Online Team
Best regards,
Thank you for your post and affording us the opportunity to clarify your concerns.
Your new account application was processed and pre-approved, providing that all criteria of the affordability assessment have been met.
Identity is a registered credit provider and in the interest of responsible lending we cannot allocate a credit limit to an account if the applicant does not meet the minimum requirements of the afore-mentioned assessment.
We regret that you are not pleased with the outcome and we assure you that it was not our intention to upset you in any way. You are welcome to submit a new account application within the next three months, and we will gladly process it for you.
Yours in Fashion,
Identity Online Team
Best regards,