TN
Thabisile N
1 reviews | Active since Aug 2014
29 Jul 2021, 16:49
Disappointed on the quality
I am very disappointed, I bought slippers on the 22nd of June 2021 and In 2 weeks they were torn. They continue to tear and this morning they just got worse. I am so heart broken.
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Identity's replyOfficial
30 Jul 2021, 11:42 Thank you for your post.
At Identity, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Therefore, our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
Kind regards,
Identity Online Team
At Identity, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Therefore, our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
Kind regards,
Identity Online Team
Identity's reply30 Jul 2021, 11:42
Official
Thank you for your post.
At Identity, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Therefore, our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
Kind regards,
Identity Online Team
At Identity, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Therefore, our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
Kind regards,
Identity Online Team